Refund Policy

Last updated: August 5, 2026

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping is free for U.S. orders: once your return is approved, we will email you a prepaid return label to download and print. No restocking fees apply.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@barknorth.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@barknorth.com.

Order changes and cancellations
Requests to modify or cancel an order must reach us within 24 hours of placing it. After that the order may already be in processing and we may not be able to change it. If you cancel within 24 hours, your refund is issued within 10 business days.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. To report a damaged item, email us within 48 hours of delivery and attach a clear photo of the damage. Replacements for items damaged in transit are sent at no cost to you.

Items damaged through normal wear and tear or misuse are not eligible for return or refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@barknorth.com.

All refunds are processed in U.S. Dollars ($USD), matching the original purchase. Any fees related to foreign currency transactions or exchange rates are the customer's responsibility.

Product safety
Please follow the usage instructions and safety precautions provided with each product. If your pet shows any discomfort while using a product, discontinue use and contact us — we will help you resolve the issue.

Shipping delays
Delivery estimates are not guaranteed. We are not responsible for delays caused by the carrier, customs, or other events outside our control. If you have a delivery issue, contact us and we will help you follow it up with the carrier.